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    retirada de productos

    Wooden round rattles

    Dear customer, 

    For safety reasons, Trixie is recalling the old version of the wooden round rattles.

    To check whether you have an old version of this rattle, please contact the point of sale where you purchased this rattle, or contact us at recall@trixie-baby.com.

    The updated model has been updated with an additional security stick in the rattle and prevents beads from coming loose during intensive play.

    All rattle from productions before this upgrade should be destroyed and replaced with the new production with security stick. If you still have old models in your possession, you can exchange them with the upgraded model free of charge.

     You can contact us at recall@trixie-baby.com, and will be happy to help you.

    Thank you for understanding, Team Trixie

    animal pacifier clip 

    Given a quality problem, there could be a potential
    safety risk when using the Trixie animal pacifier clip

     

    Safety is a top priority for Trixie. Therefore we ask all of our customers to stop using the animal pacifier clip specified below. Please fill in the recall form via the link below & follow instructions to destroy these animal pacifier clips and their packaging.
    Reason for the recall
    The reason for the recall of the animal pacifier clip is that during the testing the fabric stretched & for this reason becomes too long. We simply do not want to take any risks. We want to be able to guarantee perfect quality. Therefore we are recalling the animal pacifier clips immediately.

    The recall concerns the following items:
    Return procedure
     
    The following form has been drawn up to ensure that the reimbursement procedure for these Trixie animal pacifier clips runs smoothly. Please be sure to fill in this form correctly and completely so that we can guarantee a smooth process. This way we hope to partly alleviate the inconvenience suffered.
     
    The link leads to the following forms:
    Page 1: your contact details
    Page 2: references & number of articles
    Page 3: upload the pictures of the destroyed products (cut in 2 with scissors)
     
    Complete the form
     
    We apologize for any inconvenience this situation may cause. We remain at your disposal for any information you need. Please contact customer service at hello@trixie-baby.com for all additional questions.
     
    Thank you very much for your cooperation!